Support / Arru Studios

How can we help?

Get product help, request data deletion or find the right policy. Every message goes directly to the studio.

01 Product support

Something not working?

Tell us the product, your device or platform, and what happened. Screenshots and exact error messages are useful when available.

  • Product and version
  • Device, browser or platform
  • A short description of the issue
Email product support

support@arrustudios.com

02 Privacy request

Request data deletion.

Use the email address associated with the relevant product and tell us which product the request concerns.

  • The relevant product
  • Your associated account email
  • The data you want removed
Request data deletion

We may ask for verification before processing a request.

Common questions

Useful before you write.

What should I include in a support request?

Include the product name, device or platform, software version where known, and the steps that led to the issue.

How do data deletion requests work?

Send the request from the email address associated with the product. We may request additional verification before deleting hosted data.

Where is locally stored game data kept?

Browser games may store preferences or progress on your device. Clearing the site data in your browser removes that local information.

Which products are currently available?

Chain Failure is available to play in a browser. Other products are in development unless their product page states otherwise.

Policies & terms

Clear information, easy to find.

Privacy, licence and usage information for Arru Studios websites and products.